Known issues

Modified on Fri, 29 May at 7:01 PM

This page presents the currently known issues within the project. It is updated regularly based on support requests.


Last update: 29 May 2026


Current known issues

Issue: Error when exporting large user account lists

Impacted users: Customs Administrators
Description:
When exporting a large list of user accounts, the system may return an error and the export will not complete.

Workaround:
Reduce the size of the export by applying filters (e.g. by organisation or user type) and export smaller batches.

Status: Under investigation


Issue: Holder account cannot be deleted via ACD portal

Impacted users: ATA Carnet Desktop Holders
Description:
It is currently not possible for a holder to delete their account directly from the ATA Carnet Desktop.

Workaround:
Account deletion must be performed via the ATA Carnet App.

Status: Under investigation

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