This page presents the currently known issues and limitations within the project. It is updated regularly based on support requests.
Last update: 14 July 2026
TABLE OF CONTENTS
- Current release
- Known issues
- Known limitations
- Issue: ACD account creation requires a company name
- Issue: Inviting users does not send an email in ACD Portal
- Issue: Registering a company user with a postal address located a country that doesn't have an Issuing Association is not supported
- Issue: Downloading a shared voucher to a mobile wallet may not work in all browsers
Current release
Version 2.0.11. Deployed 14 July 2026
Known issues
Issue: Prepare a new travel doesn't work on Android mobile app (ACA)
Impacted users: ATA Carnet App Holders
Description:
Form to preparing a new travel can be unusable
Workaround:
The first action must be to edit an existing travel, not to prepare a new one.
Please open a carnet, edit one of the existing travel, then cancel the edit.
After that, you should be able to create the new travel you want to add.
Or use ACD.
Status: Fixed with the version 2.0.11.46500
Issue: Error when exporting large user account lists
Impacted users: Customs Administrators
Description:
When exporting a large list of user accounts, the system may return an error and the export will not complete.
Workaround:
Reduce the size of the export by applying filters (e.g. by organisation or user type) and export smaller batches.
Status: Will be fixed at a later time
Issue: Scanning the QR code return invalid values
Impacted users: ATA Carnet Customs
Description:
In some edge cases the QR Code scanner seems to interpret the QR Code improperly. The root cause has not yet been identified
Workaround:
Input values manually
Status: Will be fixed at a later time
Known limitations
Issue: ACD account creation requires a company name
Impacted users:
ATA Carnet Desktop (ACD) Holders (private individuals)
Description:
The current account creation flow in ACD assumes a company‑based user model. As a result, users are required to provide a company name when registering an account, and there is no explicit support for private individuals acting as carnet holders without a company.
This does not fully reflect real ATA Carnet usage scenarios, where the holder may be a natural person with no associated legal entity.
Workaround:
Users must currently enter a placeholder or informal value in the company name field in order to complete account creation.
Status:
Under consideration for future improvement (support for individual / non‑company accounts)
Issue: Inviting users does not send an email in ACD Portal
Impacted users: ATA Carnet Desktop Holders
Description:
When inviting an user to the company account, the invitation is pending but no notification email are sent.
The invitation are working, after registration the user is added to the company account.
Workaround:
Manually inform the invited user to perform theses step:
1. Access https://app.atacarnet.iccwbo.org/
2. Select your country and click Go to Portal
3. Click Log in, then No account? Create one
4. When creating the account, please use the same email address that was used for the invitation.
Status: Will be fixed at a later time
Issue: Registering a company user with a postal address located a country that doesn't have an Issuing Association is not supported
Impacted users: ATA Carnet Desktop and ATA Carnet App Holders
Description:
When company users register, they cannot select a country that doesn't have a carnet Issuing Association.
Workaround:
None
Status:
Further countries are planned to be added in future releases.
Issue: Downloading a shared voucher to a mobile wallet may not work in all browsers
Impacted users:
ATA Carnet App Holders, Representatives, Drivers
Description:
The Download to Wallet function used to save a shared voucher to a mobile wallet (Google Wallet / Apple Wallet) has been tested and is supported on major browsers such as Chrome, Edge, Safari, and Firefox.
Some alternative or privacy-focused browsers may not fully support the download and wallet integration process. In such cases, the voucher may fail to download or may not be added to the device wallet correctly.
Workaround:
- Open the shared voucher link using a supported browser such as Chrome, Edge, Safari, or Firefox.
- If wallet integration is not available, the voucher can still be accessed directly from the shared link sent by email.
- A screenshot or printout of the voucher QR code may also be used when presenting the declaration to customs. When using a screenshot, ensure that both the QR code and the cancellation code are visible.
Status:
Browser compatibility for additional browsers is under investigation and may be improved in future releases.
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