As ICC prepares for the global digital go‑live of eATA, the priority is to ensure a clean, stable, and legally reliable production environment.

To achieve this, production is now strictly reserved for real, legally valid ATA Carnet operations only.
All practice, training, and testing activities must be performed in pre‑production.

Key principle: Practice is not permitted in production under any circumstances.

TABLE OF CONTENTS

• Overview of Environments
• Production Rules (Mandatory)
• Required Action
• Training and Practice (Pre‑Production Only)
  • Available Tools
  • ATA Gateway – Test Accounts
  • Pre‑Production Customs Accounts
    • Testing Pre‑Arrival Configurations
  • National Carnets (Pre‑Production)
  • ATA Carnet Rescue (ACR) – Practice

Overview of Environments

The eATA ecosystem operates with two strictly separated environments:

These environments are fully isolated and must not be mixed.

Production Rules (Mandatory)

The following rules apply to all stakeholders (NGAs, IAs, Customs):

• No practice in production
• No test or dummy data in production
• No fake accounts (offices or individuals) in production
• Production must contain only real, legally valid carnets and operations

Any testing, onboarding, demonstrations, or simulations must take place exclusively in pre‑production.

Required Action

All stakeholders must ensure that:

• Any test or fake accounts previously created in production are removed
• Production is used strictly for live operations

➡️ For bulk account deletion, open a support ticket and attach an Excel file listing the accounts

Training and Practice (Pre‑Production Only)

All practice activities must be conducted in pre‑production.

Available Tools

• ATA Carnet Desktop (Pre‑production)
  https://app.atacarnet-preprod.iccwbo.org/

• NICS integrations configured to pre‑production endpoints (see ATA Carnet NICS integration for details)

• ATA Gateway (Pre‑production)
  https://preprod.ata-gateway.com/

ATA Gateway – Test Accounts

Notes:

• Syldavie is configured as EU; others are non‑EU
• Data is fictional
• Accounts are shared – do not modify passwords

Pre‑Production Customs Accounts

Notes:

• Same configuration logic (EU vs non‑EU)
• Accounts are shared and must not be modified
• Data is fictional

Testing Pre‑Arrival Configurations

National Carnets (Pre‑Production)

To test pre‑arrival features with national carnets:

• NGA and Customs must open a support ticket
• Request explicit activation in pre‑production

ATA Carnet Rescue (ACR) – Practice

ACR training is available in pre‑production for outage scenarios.

Access

https://sos-preprod.atacarnets.org/

This environment is strictly for training and simulation purposes.

➡️ Refer to: ATA Carnet Rescue (ACR) – Operational Continuity for full procedures.

Core Message (to retain across all channels)

Production = real operations only
Pre‑production = all practice and testing