You can find the current version known issues under 2.0.5 Known issues.

ATA Carnet App – Known Issues

Carnet shown as not signed when downloaded via shared voucher

• Issue: Downloaded Carnet incorrectly appears as not signed.
• Workaround: None.
• Resolution: Upcoming hotfix.

Resolved issues

Global Known Issues

Activation and password reset email validity

• Issue: Activation and password reset emails incorrectly state a validity of 48 hours.
• Expected behaviour: Links are valid for 2 hours.
• Workaround: Request a new activation or password reset email.

MFA (TOTP) not working as expected

• Issue: Time‑based One‑Time Password (TOTP) MFA may fail.
• Status: Technically fixed, but all existing TOTP configurations were reset.
• Action required:
  1. Delete the existing entry from your authenticator app.
  2. Log in to the platform.
  3. Reconfigure TOTP MFA.

Deleting users with both Holder and Chamber permissions

• Issue: Deleting a user that has both Holder and Chamber roles (NGA or IA) may result in full account deletion.
• Root cause: The same email address was used for:
  • ACO/Chamber access and
  • Holder applications (ATA Carnet App or ATA Carnet Desktop)
• Important: This configuration is not supported.
• Action: Contact support if affected.
• Planned fix: Only Holder data will be removed when such cases exist.

Broken layout during multi‑factor authentication login

• Issue: The UI layout may appear broken when logging in with MFA.
• Impact: Visual only.
• Status: Authentication flow remains functional.
• Resolution: Will be fixed in the upcoming hotfix.

ATA Carnet Customs - Known Issues

Customs Regions cannot be deleted

• Issue: A Customs Region cannot be deleted even when all offices have been removed.
• Workaround:
  • Wait for the hotfix or
  • Contact support.

Carnet history details not loading

• Issue: The Carnet history sidebar may load indefinitely.
• Scope: Legacy Carnets created before version 2.0.
• Recommendation: Use newly created Carnets for testing and training.
• Resolution: Data cleanup scheduled for 18 May 2026.

ATA Carnet NICS - Known Issues

Carnet unusable after status change

• Issue: A Carnet moved from Returned → Activated becomes unusable.
• Resolution: Upcoming hotfix.

Incorrect information after status rollback

• Issue: A Carnet changed from Issued → Draft → Issued may display incorrect data.
• Resolution: Upcoming hotfix.

ATA Carnet Desktop – Known Issues

Carnet shown as not signed when downloaded via shared voucher

• Issue: Downloaded Carnet incorrectly appears as not signed.
• Workaround: None.
• Resolution: Upcoming hotfix.

Incorrect QR code displayed in transactions

• Issue: QR code is generated with incorrect information.
• Workarounds:
  • Customs must manually enter the Carnet ID / Carnet number and Transaction Code, or
  • Use ATA Carnet App (ACA), which displays the correct QR code.
• Resolution: Upcoming hotfix.